MAFILYS recognizes the importance of correctly handling customers' personal information for mail orders and on our website, and will protect customers' privacy through strict management of personal information in compliance with Japanese law. *Personal information refers to any information that can be used to identify an individual, whether directly or indirectly, including name, address, telephone number, e-mail address, ID, password, preferences, and other confidential information. ​It also includes information that can be easily cross-checked with other information to identify an individual.

Collection of personal information
In order to provide better products and services to our customers, we may collect personal information from our customers. When requesting personal information from customers, we will inform them of the purpose of the collection in advance, and will only collect personal information within an appropriate range with the express consent of the customer.

Maintenance and management of personal information
In order to protect personal information, we have appointed a person in charge of personal information management, and have established an internal management system to prevent leaks of personal information to outside parties and to implement safety measures in order to prevent unauthorized access from outside parties. We also implement appropriate management of contractors involved in the handling of personal information in order to ensure correct maintenance and management of customers' personal information.

Disclosure of personal information
In principle, we do not disclose personal information to third parties without the express consent of the customer. However, we may disclose personal information as an exception in the following cases:
a. Prior consent or approval has been obtained from the customer;
b. Information is processed as statistical data in such a way that individual customers cannot be identified;
c. Information is disclosed to a third-party company which has entered into a confidentiality agreement with MAFILYS (for example, a contractor for providing services) to the extent necessary for the third-party company to complete work; and
d. Disclosure is required by law or other regulation.

Inquiries about personal information
If you have any questions or comments regarding the handling of personal information, please contact us at the following address:
For inquiries via our website, please contact us from the [CONTACT US] link.

Date of creation: October 27, 2021